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If you want your voice to carry, carry it well.If you want o know how to make your voice carry to an audience, the first thing you need to work on isn't vocal at all. It's your stance. And here's how to develop it.
Keep on keeping onWhen I'm asked how organisations can create devoted customers, I reply "just keep doing great things to them". It seesm obvious, but creating 'devoted' customers is about consistently doing things that make customers feel valued.
My lawn mower made me do it!As Shakespeare wrote in Hamlet, "an event is neither good nor bad; only thinking makes it so." Everything that irritates us about inanimate objects can lead us to an understanding of ourselves – because nothing can make us feel what we don't want to feel.
Creativity: perceptual shift neededEdward de Bono explains how our very practical obsession with truth makes us anxious to pick on one perception and ignore others, and why that needs to change through creativity
What gives a business its personality?Whenever an organisation makes changes, they inevitably affect the behaviour patterns of its various stakeholders. But they don't necessarily change its personality.
Tour de Farce or Team de Force?Do you manage a team or a group? The distinction is an important one, because there's no point in trying to develop a team ethos amongst a group of people who do no real need to work cooperatively together.
I'm a GOOF Not a MOOFI work from home now and happy to do so. I'm not technically mobile, but I am "gladly out of office" - which makes me a GOOF, an acronym both unfortunate and true. Because having a workplace that ISN'T the same as your abode was not without its charms.
Mastering failureFailure is part of being human. But what distinguishes superstars is that while they make the same amount of wrong turns as everyone else, they don't let their failures interfere with their pursuit of success.
Management styles: why things go wrongRobert Heller discusses how, faced with rising complexity, managers make the situation worse with overly complicated reactions
Understand change to make changesTo make improvements you will have to make changes. But to make successful changes you need to understanding why change happens, how it starts, continues, and stops.
BrainstormWe're always told to think outside the box, but often we're not thinking far enough out of it. Here are some ideas to help you expanding the boundaries of what you will allow yourself to think.
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