In praise of a company with E-mail customer service

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THIS WEEK'S HIGHLIGHTS

Cultural Intelligence

Understanding others is more than a nice-to-have

Conflicting lives

The unwritten rules that lie at the heart of conflict

Balancing Act

What does "responsible leadership" really mean?

Party Animal?

Get more out of this year's office party
In my recent column on this site, I blasted a rather large software company for providing crappy customer service via their "email only" policy. So it only seems fair that I should priase ones that get it right.

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GOLDEN OLDIES - FROM THE MANAGEMENT-ISSUES ARCHIVE

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Generation Y

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Play the Game

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Bad Beliefs

It's time to get rid of the beliefs that hold us back.