NTL customers told to **** off

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Telecoms company NTL, which last month was won the dubious accolade of being the UK's second worst firm for customer service, seems to be living up to its reputation after a recorded message on its complaints line was changed to include a torrent of abuse.

According to the Evening Standard, callers to the firm's faults line were told to "**** off" by a man with a thick Geordie accent.

The message, which was added to interactive voice recordings, said: "Hello. You are through to NTL customer services. We don't give a **** about you. We are never here.
"We will **** you about , basically, and we are not going to handle any of your complaints. Just **** off and leave us alone. Get a life."

Evening Standard | Four-letter rant greets NTL callers